The Hekima University College eLearning portal is your digital gateway to academic success. It provides an integrated environment where you can:

• Access interactive learning modules and lecture slides
• Join collaborative forums and research groups
• Submit assignments and projects securely
• Engage in online examinations and quizzes
• Track your **academic progress** in real-time

For optimal performance, ensure your system meets these requirements:

• Browser: Chrome, Firefox, or Edge (latest versions) or any other convenient browser
• Internet: Stable broadband connection (consider 5 Mbps)
• Device: Laptop, desktop, or tablet recommended. You can as well use any device that is suitable for you ie. Mobile phones
• Software: PDF reader, Office suite, media players
• Screen Resolution: 1024x768 or higher

To access the Hekima E-learning portal:

1. Open your internet browser (Chrome is recommended)
2. Go to: https://elearning.hekima.ac.ke
3. You will land on the login page or homepage with announcements and options
4. Bookmark this page for future access

If you're accessing the portal for the first time:

• Ensure you have received your login credentials from the university
• Follow the login process detailed in the next section
• Take a tour of the platform to familiarize yourself with the interface
• Update your profile with your current contact information

Visit the official Hekima portal using any modern browser:

Students should follow these steps to log in:

1. Enter your student registration number as username(small letters with no slashes)
2. Enter your password (provided by the university or one you created e.g., Hekima@2026)
3. Click the Login button
4. You will be redirected to your personalized dashboard

If you experience login problems:

• Incorrect password: Use the "Forgot Password" feature
• Username not recognized: Contact ICT support
• Page not loading: Check your internet connection
• Browser issues: Try a different browser or clear cache

After logging in, you'll be taken to your Dashboard, which shows:

The portal includes these main navigation areas:

• Dashboard – Your personalized homepage
• Site Home – General overview of courses and announcements
• My Courses – Shows all your enrolled subjects
• Calendar – Upcoming deadlines, classes, or exams
• Messages – Private communication from lecturers or admins
• Preferences – Customize your portal experience

To access your enrolled courses:

1. From your dashboard, click on "My Courses" in the main navigation
2. You will see a list of all courses you're enrolled in for the current semester
3. Click on any course title to enter the course page
4. Alternatively, you can access recently visited courses from the dashboard quick links

Each course is organized into sections that typically include:

Once inside a course, you can navigate using:

• Course Navigation Menu: Located on the left side of the course page
• Breadcrumb Trail: Shows your location within the course at the top of the page
• Next/Previous Buttons: Move between course sections sequentially
• Course Index/Outline: Provides an overview of all course components

To access learning materials in your course:

1. Navigate to your course homepage
2. Look for sections labeled "Materials", "Resources", "Readings", or "Weekly Content"
3. Click on the relevant week/module to expand it
4. Click on any resource to access it

The portal supports various types of learning materials:

To download and manage course materials:

• Right-click on the resource and select "Save link as" to download
• Some materials may have a download button or icon next to them
• Create a folder structure on your computer organized by course and week
• Keep backups of important materials on cloud storage or external drives

To locate your course assignments:

1. Navigate to your course page
2. Look for the "Assignments" section in the course navigation
3. Review all assignments and their due dates
4. Click on an assignment to view detailed instructions, rubrics, and submission requirements

To submit an assignment:

1. Click on the assignment you want to submit
2. Click the "Submit Assignment" button
3. Choose your submission method:
   • File Upload: Select files from your device
   • Online Text: Type or paste your response directly
   • Media Recording: Record audio or video directly
4. Add any comments for your instructor (if needed)
5. Click "Submit" to finalize your submission

Once you've submitted an assignment:

• You will receive a confirmation email with submission details
• You can view your submission on the assignment page
• Some assignments may show submission status (submitted, graded, etc.)
• For group assignments, ensure all group members understand their roles

Before attempting any assessment:

1. Check the quiz/exam schedule and time limits
2. Ensure you have a stable internet connection
3. Close unnecessary browser tabs and applications
4. Have any permitted materials ready (calculator, notes, etc.)
5. Test your computer's functionality (keyboard, mouse, etc.)

During the assessment:

1. Navigate to the quiz/exam from your course page
2. Read all instructions carefully before beginning
3. Note the time limit and question navigation
4. Answer questions according to the specified format:
   • Multiple choice: Select one or more correct answers
   • True/False: Choose the correct statement
   • Essay: Type your response in the provided box
   • Matching: Drag and drop or select corresponding pairs
5. Save your answers periodically if the option is available
6. Submit your quiz when completed

If you encounter problems:

• Don't refresh the page during a quiz unless absolutely necessary
• If you lose connection, try to reconnect immediately
• Contact your instructor immediately if you experience technical difficulties
• For timed exams, the timer may continue running even if you lose connection

To participate in course discussions:

1. Navigate to the "Forums" or "Discussions" section in your course
2. Browse through available discussion topics
3. Click on a topic to view existing posts
4. To contribute:
   • Click "Reply" to respond to an existing post
   • Click "Start New Thread" to create a new discussion
   • Use the formatting toolbar to format your post
   • Attach files if necessary
5. Submit your post

To send private messages:

1. Click on the "Messages" icon in the top navigation bar
2. Click "Compose New Message"
3. Select recipients from your course participants
4. Type your message and add attachments if needed
5. Click "Send"

To manage your forum and message notifications:

• Click on your profile picture and select "Preferences"
• Go to the "Notification Preferences" section
• Choose how you want to be notified about:
  • New forum posts
  • Replies to your posts
  • Private messages
  • Announcements
• Select between email, portal notifications, or both
• Save your preferences

If you've forgotten your password:

1. Go to the Hekima E-learning portal login page
2. Click on the "Forgot Password" link
3. Enter your registered email address or student ID
4. Check your email for a password reset link
5. Click the link in the email (it will expire after a limited time)
6. Create a new strong password following the requirements:
   • Minimum 8 characters
   • At least one uppercase letter
   • At least one number
   • At least one special character
7. Confirm your new password and save the changes

If self-service reset doesn't work:

• Contact the Hekima IT Help Desk during business hours
• Have your student ID number ready for verification
• Be prepared to answer security questions to verify your identity
• Visit the IT office in person if required, bringing your student ID card

To maintain account security:

• Use a unique password for your Hekima account
• Change your password periodically (every 3-6 months)
• Don't use easily guessable information (names, birthdays, etc.)
• Consider using a password manager to securely store your passwords
• Enable two-factor authentication if available
• Always log out after using shared computers

For technical issues with the e-learning portal:

1. IT Help Desk:
   • Email: elearning@hekima.ac.ke
   • Phone: +254 (0) 20 201 2715
   • Location: [Campus Building, Room Number]
   • Hours: [Days and Hours of Operation]
2. Online Knowledge Base: Search for solutions in the help documentation
3. Service Portal: Submit and track support tickets online
4. Live Chat: Available during business hours on the portal

For course-related questions:

• Course Instructor: First point of contact for course content questions
• Teaching Assistants: Can help with specific course questions
• Department Office: For program-related inquiries
• Academic Advising: For guidance on course selection and requirements
• Library Services: For research assistance and resources

Quick fixes for frequent problems:

To succeed in online learning:

1. Create a schedule: Set specific times for studying each course
2. Check the portal regularly: Aim for at least once daily
3. Start early: Begin assignments well before due dates
4. Use a calendar: Record all important dates and deadlines
5. Break tasks into chunks: Tackle large assignments in smaller pieces
6. Minimize distractions: Find a quiet study space and limit interruptions

Ensure smooth learning experience:

• Backup your work: Save important files in multiple locations
• Keep software updated: Browser, plugins, and operating system
• Have a backup plan: Alternative internet access options
• Test technology early: Verify everything works before deadlines
• Bookmark important pages: Portal login, course pages, support
• Use supported browsers: Chrome or Firefox work best with the portal

Maximize your learning experience: